The Just Eat delivery bag is the most recognisable piece of kit in UK food courier work. If you are signing up as a Just Eat courier, or your current bag is damaged and you need a replacement, this guide covers everything you need to know: how to get one, what the bag types look like, whether you actually need the branded version, and what happens if yours goes missing.
How Just Eat couriers get their delivery bag
When you complete the Just Eat sign-up process and are approved as a courier, Just Eat provides access to branded kit including the thermal delivery bag. The bag is not automatically shipped to you for free: you purchase it through Just Eat during onboarding at a subsidised rate.
The branded Just Eat bag is available directly through the Just Eat courier portal when you register. You are not required to source it independently.
If you have already signed up and missed the initial purchase, or your bag needs replacing, contact Just Eat courier support through the app or the partner website to request a replacement or find out the current reorder process.
Worth being clear on one point that trips people up: Just Eat couriers in the UK are self-employed, not employees. The bag is kit you buy for your own business, which also means it is a legitimate business expense you can record against your tax return.
Do you have to use the Just Eat branded bag?
No. Just Eat does not require couriers to use a branded bag. If you already own a thermal delivery bag that meets the standard requirements, meaning insulated, large enough for a standard order and in reasonable condition, you can use it instead.
Just Eat does reserve the right to ask that your bag is inspected to confirm it meets their health and safety requirements. In practice this means the bag must maintain adequate temperature control for food transport. A well-maintained insulated bag from any reputable supplier will generally pass.
Couriers who choose their own bag rather than the branded version should make sure it is large enough for common order sizes and has a proper seal to prevent heat or cold loss.
Types of Just Eat delivery bag
Just Eat offers more than one bag type, with different sizes and intended uses.
| Bag type | Dimensions | Capacity | Best for |
|---|---|---|---|
| Just Eat Pizza Bag | 18" L x 18" W x 5.5" H | Min 4 x 18" pizzas | Pizza and flat items |
| Just Eat Catering Bag | 18" L x 15" W x 14" H | Min 2 x 6" catering pans | Mixed orders, containers, drinks |
Both bags feature thermally reflective lining on all six sides, a waterproof exterior, and closure via either three Velcro straps or a full zipper, depending on the version. The catering bag includes top and side carrying handles; the pizza bag has top handles only.
For cycling couriers, the catering bag is the more versatile choice unless you are working primarily in a pizza-focused area. If you are still deciding what to ride in the first place, our guide to the best bike delivery jobs compares the main options. Both bags attach to a bicycle rack or fit inside a backpack-style carrier frame, depending on your setup.
What makes a good food delivery bag?
The core function of any delivery bag is temperature retention. Food that arrives cold when it was meant to be hot, or warm when it was meant to be chilled, generates complaints and affects your ratings as a courier.
- Insulation. The lining should retain heat for at least 30 minutes under normal conditions. Reflective mylar or similar thermal materials outperform basic foam.
- Waterproofing. A waterproof exterior matters for cycling in UK weather. Wet insulation degrades quickly.
- Seal quality. Velcro seals are easy to open quickly but degrade with use; zips are more durable. Both are acceptable, but replace Velcro when it starts to gap.
- Size. Over-ordering into a small bag forces stacking and tipping. A bag too large for typical orders wastes heat volume. The catering bag dimensions above work for most standard Just Eat order sizes.
How to clean your Just Eat delivery bag
Clean your bag regularly to maintain food hygiene standards and extend its life.
- Remove any food waste or debris.
- Wipe the interior with a cloth dampened with warm water and a small amount of mild detergent.
- For stains, spot-clean with the same solution. Do not use bleach, as it degrades the thermal lining.
- Rinse with clean water and wipe dry.
- Leave the bag open and allow it to air dry completely before closing and storing. A damp bag develops odours quickly.
- Do not machine wash or tumble dry. Both damage the reflective lining and the waterproof exterior.
What to do if your Just Eat bag is lost or damaged
Contact Just Eat courier support via the partner app. They can advise on the current replacement process and any associated cost.
In the meantime, any insulated thermal bag that meets Just Eat's minimum requirements can be used while you wait for a replacement. Do not skip shifts over bag damage when a suitable alternative is available.
FAQs about the Just Eat delivery bag
Can you buy a Just Eat bag if you are not a driver?
The branded Just Eat bag is not sold through general retail. It is available to registered Just Eat couriers through the partner portal during sign-up, or through courier support afterwards. Members of the public cannot purchase it directly.
Is the Just Eat bag free for drivers?
No. The bag is purchased by the courier at the point of sign-up via the Just Eat courier portal, at a subsidised rate. The exact cost varies depending on the bag type selected, and Just Eat does not publish a standard price, so check the current figure in the portal.
What size is the Just Eat delivery bag?
The pizza bag is 18" x 18" x 5.5". The catering bag is 18" x 15" x 14". For most food orders on the Just Eat platform, the catering bag is the more versatile choice.
Can I use a thermal bag from another brand for Just Eat deliveries?
Yes. Just Eat allows couriers to use their own thermal bags provided the bag meets the company's food transport requirements. Make sure it is insulated, waterproof, and large enough to carry orders without compressing the contents.
What if my Just Eat bag is damaged during a delivery?
Contact Just Eat courier support through the partner app. In most cases they can arrange a replacement through the same portal used during sign-up. Continue using any adequate thermal bag in the interim.
Become a Just Eat driver with Service Club
If you are not yet signed up as a Just Eat courier, Service Club matches drivers to open positions at Just Eat, Evri, Amazon Flex, DPD Connect, Stuart and 5,000+ delivery networks across the UK. Create a free driver profile, complete the Academy certification, and receive matched opportunities within 72 hours.
- Free to join. No fees.
- Bicycle, moped, car and van drivers covered.
- Certified drivers matched up to 8 times faster than uncertified applicants.
- Responses in 24 to 72 hours.
For the full process of becoming a food delivery driver, see our complete guide to becoming a delivery driver in the UK. To find out what the work actually pays, read how much Just Eat drivers make or compare platforms in our delivery driver pay guide. If you are weighing up which kind of food delivery work suits you, our roundup of the best food delivery jobs and our pizza delivery guide are both good next reads. If you only plan to ride a few evenings a week, start with part-time delivery driver jobs.