Service Club Jobs - Client Terms and Conditions

Effective date: June 2026

1. Parties and contractual architecture

• 1.1. These Terms govern the provision of Service Club Jobs services by Service Club Acquisition and Development of Labor Talent, S.L. (Service Club) to the client company accepting these Terms (Client). They apply to Jobs/recruitment-support services for drivers, couriers, warehouse staff, fulfilment staff, forklift operators and other logistics workers.
• 1.2. The Order Form, platform acceptance, pricing appendix, service tier, statement of work or signed proposal accepted by Service Club forms part of the contract. In case of conflict, mandatory law prevails, followed by any data protection agreement, the Order Form, these Terms and operational platform rules.
• 1.3. The services are B2B. The Client is responsible for ensuring that any job opportunity, onboarding request, document request or worker engagement complies with labour, tax, social security, immigration, occupational-risk prevention, equality/non-discrimination and data protection laws applicable to the Client.

2. Definitions

3. Nature of Service Club's role

• 3.1. Service Club operates a platform and managed marketplace that introduces, filters and supports the flow of Logistics Worker candidates to Clients. Service Club does not guarantee hiring, onboarding, retention, suitability, legal eligibility, document authenticity, work performance, safe conduct or availability of any Logistics Worker.
• 3.2. Service Club is not the employer, temporary work agency, labour contractor, payroll provider, tax/social security agent, transport operator, immigration adviser, legal adviser or final decision-maker in respect of any Logistics Worker. The Client retains full responsibility for deciding whether, how and on what terms to engage, employ, onboard, dismiss, pay, supervise or allocate work to a Logistics Worker.
• 3.3. Where the Client asks Service Club to support onboarding, document collection, contract-signing workflows or training, such support is operational and administrative only unless the Order Form expressly states otherwise. The Client remains responsible for legality and final validation.

4. Opportunities, advertising and Client content

• 4.1. The Client authorises Service Club to create, adapt, publish, promote, translate, distribute and manage job opportunity content, Client profile content, images, descriptions, videos and related materials across the Service Club Platform and through approved channels such as job boards, social media, referral campaigns, events, email, telephone, WhatsApp, Telegram and other recruitment channels.
• 4.2. The Client warrants that all job opportunities, pay information, working conditions, location, shift patterns, vehicle requirements, licence requirements, certifications, physical requirements, language requirements, eligibility criteria and Client materials are accurate, lawful, non-discriminatory and not misleading.
• 4.3. Service Club may refuse, edit, suspend or remove any opportunity or Client content that is inaccurate, unlawful, discriminatory, unsafe, reputationally harmful, inconsistent with platform rules or likely to infringe third-party rights.

5. Service tiers, lead rules and anti-circumvention

• 5.1. The Client shall select or be assigned a service tier in the Order Form, pricing appendix or platform booking flow. The tier determines subscription fees, variable fees, lead criteria, replacement rights, support level, maximum limits, commitment period and whether API integration, onboarding support or upskilling is included.
• 5.2. A maximum limit is a forecast or cap for commercial management purposes only. The Client has the right to decrease the maximum limit in writing only once per 30-day period, but may increase it at any time. It is not a guaranteed target unless expressly stated in the Order Form. Service Club may pause delivery when the maximum limit is reached or where the Client fails to process leads within agreed timelines.
• 5.3. A Hidden Profile becomes a Revealed Profile, Payable Lead or Payable Worker in accordance with the platform rules, the Order Form or pricing appendix. Unless otherwise agreed, failure to reject a lead on an expressly permitted ground within the applicable review period makes the lead payable.
• 5.4. Anti-circumvention: Service Club retains commercial ownership of introductions for six (6) months from delivery or disclosure. If the Client, its affiliates, subcontractors, fleets, managers or group entities engage, hire, contract, onboard or otherwise use a Logistics Worker introduced by Service Club during that period, the applicable fee becomes immediately payable, even if the Client previously rejected, delayed, exported, bypassed or processed that worker outside the platform.

6. Fees, payment and pricing

• 6.1. The Client shall pay the applicable monthly subscription fee, variable lead fee, onboarding fee, add-on fee, implementation fee, API fee or other fee specified in the Order Form, platform pricing page or pricing appendix. The Client's initial agreed pricing and declared maximum limit at the time of registration will be recorded and made available to the Client (for example, via a digital Order Form, automated registration confirmation, or within the Company Account). Fees are not wages, salaries, remuneration, expenses or benefits payable to Logistics Workers.
• 6.2. All fees are exclusive of VAT and any applicable taxes. Payment terms are those stated in the Order Form. Unless stated otherwise, invoices are payable within seven (7) days. For enterprise arrangements, Net30 or other terms must be expressly agreed in writing.
• 6.3. Service Club may suspend lead generation, profile revealing, API access, exports, reporting and support where any invoice is more than five (5) calendar days overdue. The Client remains liable for accrued fees, including fees triggered before suspension.
• 6.4. Price changes may apply to future periods, renewals or new maximum limits where market conditions, role scarcity, location, vehicle type, shift pattern, service level or candidate acquisition cost changes. The Client shall be shown or notified of applicable pricing before confirming new or amended limits where reasonably practicable.

7. Client processing obligations and conversion discipline

• 7.1. The Client acknowledges that candidate conversion depends on speed and quality of Client engagement. The Client shall process leads promptly, communicate respectfully, record status changes accurately, mark onboarded/rejected leads in the platform and avoid leaving leads unprocessed.
• 7.2. The Client may reject leads only on the grounds and within the time periods stated in the Order Form or platform rules. Unless otherwise specified in the Order Form: Any lead that remains as a Hidden Profile, or is left unprocessed in the funnel, for more than 48 hours (excluding weekends) automatically becomes a Payable Lead. For Pro service (Onboarded Workers), the Client has a maximum of ten (10) days to complete the entire acquisition and onboarding process from the moment the lead is shared. If completion takes longer than 10 days and the Logistics Worker has not been validly rejected, the Logistics Worker becomes a Payable Worker. Duplicate rejection requires evidence that the candidate was already active in the Client Platform before Service Club's introduction, meaning the Logistics Worker has completed at least one trip, order, shift or scheduled work period for the Client in the last six (6) months. Document-related rejection requires a specific, objective and lawful reason (such as an issue with an uploaded legal document) and must be actioned within 48 hours after the lead becomes a Revealed Profile.
• 7.3. The Client shall not use Service Club to implement unlawful, discriminatory, excessive or opaque filtering criteria. The Client remains responsible for employment equality, non-discrimination, automated decision-making transparency and any worker consultation duties applicable to its own systems or processes.

8. Data protection and candidate information

• 8.1. In the Jobs context, Service Club and the Client will generally act as independent controllers for their own recruitment, matching, onboarding, platform, communication, compliance and record-keeping purposes. Where Service Club processes personal data solely on documented instructions from the Client, an Article 28 GDPR data processing agreement shall apply. Where purposes and means are jointly determined, the parties shall put in place an Article 26 GDPR arrangement.
• 8.2. The parties shall process personal data in accordance with Articles 5, 6, 9, 10, 12-14, 21, 22, 25, 28, 30, 32-34 and Chapter V GDPR, the LOPDGDD and any applicable labour/privacy rules. The parties shall exchange only data that is adequate, relevant and limited to the recruitment, evaluation, onboarding support, fraud prevention, training or compliance purpose.
• 8.3. The Client shall not request criminal record data, health data, special category data, excessive identity documents, immigration data or other high-risk data through Service Club unless strictly necessary, lawful, proportionate and expressly agreed. The Client is responsible for its own privacy notice, lawful basis, retention period, rights handling and any DPIA required for Client-side processing.
• 8.4. Service Club will not provide a blanket guarantee that all candidate data may be shared "with everyone in every way". Data sharing must be linked to a defined purpose, lawful basis and recipient category. Where consent is legally required, it must be specific, informed, freely given and separate from these Terms.

9. Communications with Logistics Workers

• 9.1. For operational purposes, Service Club may contact Logistics Workers by email, telephone, SMS, WhatsApp, Telegram, in-app notification or other similar channels to manage registration, profile completion, applications, interviews, document collection, training, reminders, onboarding support, service updates, account security, complaints and fraud prevention, in accordance with the GDPR, LOPDGDD and LSSI-CE.
• 9.2. Clients who receive Logistics Worker contact details may contact those workers for recruitment, evaluation, onboarding, role-related and operational purposes, provided that the Client complies with its own lawful basis, transparency, retention, opt-out and electronic communications obligations. Unrelated marketing, resale of contact details or sharing with unauthorised third parties is prohibited.

10. Document checks, fraud and profile integrity

• 10.1. Service Club may collect and organise documents, declarations, interview answers and other evidence as part of filtering. Unless expressly agreed in writing, Service Club does not validate documents with public authorities, guarantee authenticity, verify right to work, certify licences, perform criminal record checks or assume legal responsibility for the Client's onboarding decisions.
• 10.2. The Client shall notify Service Club promptly of suspected fraud, forged documents, identity misuse, duplicate profiles, circumvention, abusive behaviour, unlawful content or safety concerns. Service Club may suspend, remove, block, flag or investigate profiles and preserve relevant evidence.
• 10.3. Service Club shall not be liable for losses caused by candidate fraud, false documents, identity misuse, inaccurate statements, non-attendance, refusal to onboard, misconduct or unlawful acts, except to the extent directly caused by Service Club's wilful misconduct or gross negligence.

11. AI, automated tools and employment decisions

• 11.1. Service Club may use digital tools, matching logic, AI-supported features, call-centre scripts, screening support tools or training recommendations to assist platform operations. Unless expressly agreed, these tools do not make final hiring, dismissal, work allocation, disciplinary or legally significant employment decisions on behalf of the Client.
• 11.2. Where the Client uses Service Club outputs in a way that may affect recruitment, selection, worker management, access to work, ranking, termination or similar employment-related decisions, the Client must conduct its own assessment under the GDPR, the LOPDGDD, applicable labour law and the AI Act, including transparency, human oversight, non-discrimination, accuracy, logging, documentation and fundamental-rights safeguards where required.

12. Client warranties

• 12.1. all opportunities and requirements are lawful, accurate, non-discriminatory and not misleading;
• 12.2. the Client will pay Logistics Workers, taxes, social security and other employment-related amounts directly where applicable;
• 12.3. the Client will verify right to work, licences, certifications, identity and eligibility before engagement where required;
• 12.4. the Client will maintain workplace safety, insurance, equipment and operational controls;
• 12.5. the Client will not circumvent Service Club, misuse candidate data or contact candidates for unrelated purposes;
• 12.6. the Client will not request or process excessive or unlawful personal data; and
• 12.7. the Client will comply with all laws applicable to its recruitment, onboarding and employment activities.

13. Replacement guarantee and exclusions

Any replacement guarantee applies only where expressly included in the selected service tier. Unless the Order Form states otherwise, replacement rights apply only to voluntary resignation or non-continuation within the specified guarantee period and do not apply where the Client dismisses without strict legal cause, cancels the role, changes conditions, delays onboarding, fails to contact the worker, fails to provide work, reduces workforce, breaches applicable law or rejects the worker outside permitted grounds.

14. Platform access, security and acceptable use

• 14.1. The Client shall ensure that its personnel use individual credentials, keep access secure, promptly revoke access for departing staff, do not share passwords and do not export, scrape, copy or retain candidate data outside the agreed purpose.
• 14.2. Service Club may monitor platform use for security, fraud prevention, billing, audit, service integrity and compliance purposes. The Client shall promptly notify Service Club of suspected unauthorised access, data breach, credential compromise or misuse.

15. Confidentiality, IP and database rights

• 15.1. Service Club platform workflows, candidate acquisition methods, pricing, data structures, scoring logic, scripts, commercial know-how, databases, API specifications and reports are confidential and may be protected by intellectual property, database and trade secret rights. The Client shall not copy, reverse engineer, scrape, disclose or use them to build or support a competing service.
• 15.2. The Client grants Service Club a limited right to use Client names, logos, opportunity descriptions, images and materials solely to provide and promote the agreed Jobs Services, unless the Client withdraws such permission in writing for future use.

16. Liability, exclusions and indemnity

• 16.1. To the maximum extent permitted by Spanish law, Service Club shall not be liable for employment disputes, non-hiring, dismissal, worker misconduct, workplace accidents, road accidents, property damage, personal injury, refusal to onboard, inaccurate profiles, false documents, Client delays, duplicate disputes, Client operational failures, Client-side discrimination, Client-side data protection breaches or Client failure to comply with labour, tax, social security, immigration, health and safety or transport obligations.
• 16.2. The Client shall indemnify Service Club against claims, penalties, damages, losses and reasonable legal costs arising from the Client's engagement, employment, classification, payment, supervision, dismissal, onboarding, workplace safety, data processing or use of any Logistics Worker, except to the extent directly caused by Service Club's wilful misconduct or gross negligence.
• 16.3. Subject to mandatory law, Service Club's aggregate liability shall not exceed the fees paid by the Client for the Jobs Services giving rise to the claim during the twelve (12) months preceding the event. Neither party shall be liable for indirect, consequential, special, punitive, loss-of-profit, loss-of-business, loss-of-goodwill, loss-of-data or business interruption damages.

17. Term, renewal, suspension and termination

• 17.1. The term, minimum commitment, renewal and termination rights are those stated in the selected tier or Order Form. Rolling arrangements may be terminated on thirty (30) days' notice. Fixed-term tiers renew for successive equivalent periods unless terminated at least thirty (30) days before expiry, unless otherwise stated.
• 17.2. Service Club may suspend or terminate immediately for non-payment, circumvention, misuse of candidate data, unlawful job requirements, platform abuse, reputational risk, confidentiality breach, security risk or material breach. Accrued fees remain payable after termination.

18. Governing law and jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by Spanish law. The parties submit to the exclusive jurisdiction of the courts of Barcelona, Spain, without prejudice to mandatory jurisdiction rules that cannot be excluded.